4. TRAVEL POINTS

American Airlines will now let flight attendants award frequent-flyer miles on the spot to passengers who run into problems on their flights, like if their seat won’t go back, or their TVs don’t work. Previously, only gate agents and reservation agents could do that. American says they want the customer to get off the plane feeling good about their experience. CNN MONEY

Keep the points and bring back SkyMall.

   

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